Frequently Asked Questions

Hello!

If you have questions the following may help you!

DO YOU DO REFUNDS OR EXCHANGES?
Yes we do!. For more information, please refer to our Returns & Exchange page or contact us at admin@nannasshopofhugs.com

WHEN CAN I EXPECT MY ORDER?
If you have selected Standard Delivery and you are living in Australia you can expect that your products will arrive within 7 – 10 business days. The timing on this may fluctuate at busy times of the year, or when Australia Post is challenged by factors such as Covid. Rest assured that we do everything in our power to get your purchases to you as soon as possible!

if your choose the Express Delivery option and you live within Australia you will receive your products within 4 business days.

International shipping times are dependent upon where you live. If you are buying a special gift for a special occasion and time is of the essence, we suggest that you write to us at admin@nannasshopofhugs.com to check on delivery times.

DO I NEED TO CREATE AN ACCOUNT TO MAKE PURCHASES ONLINE?
No, you can checkout with Nanna’s Shop of Hugs as a guest.

CAN I CHANGE MY BILLING/SHIPPING ADDRESS?
Unfortunately, orders are unable to be changed or cancelled once you complete a purchase. However, you can reach out to our team and we are more than happy to assist you with this if at all possible. Just email us at admin@nannasshopofhugs.com

CAN YOU GIFT WRAP MY ORDER?
We are currently working on a gift wrapping service. Stay tuned!